Frequently Asked Questions
Do you do custom work?
We sure do! Shoot us an email at firstname.lastname@example.org and let us know what your project entails – make sure to include details like budget and timeframe (if you have that info) and attach any inspiration images or drawings you have so we can get off to a fast start. And feel free to check out our Inspiration link above for some ideas!
Are your lights UL listed?
Everything on our site can be UL listed if required; in some cases it will add an additional charge to the order.
Are your LED rope lights dimmable?
Yes they are! We always use Magnitude dimmable drivers to power our LED lights which allows them to be dimmed from a standard compatible wall switch.
What is the maximum length for your LED rope lights?
Our maximum length is generally 32 feet (which needs to be powered from both ends) but get in touch if you have a specific request. For lengths 16 feet and less, the ropes only need to be powered from one end (the other end is only for suspension).
What the heck are they made of?
Our patent-pending LED lights are made with the best commercial grade LEDs on the market, a flexible diffuser, and a woven nylon exterior. They produce an amazingly even light with no hot spots and allow for a world of possibilities for installations of all sizes.
How do your lights attach to the ceiling?
Standard ceiling canopies – usually about 5 inches in diameter. Our lights either use adjustable pendant cords or have the rope terminate directly into the canopy (depending on what the project requires). Our LED lights require drivers that need to be mounted in the ceiling by your electrician; for custom projects the drivers can be mounted within the canopies, but most normal installations look better if the driver is hidden away : )
Do you offer quantity discounts?
Do you have a sales rep or distributor?
We actually handle all sales directly which means we can keep our prices nice and low for everyone! This means there won't be any unforeseen markups and all customization requests are handled by us every step of the way.
How many times have you been electrocuted?
More times than I can count. Seriously.