Frequently Asked Questions
Do you do custom work?
We sure do! Send us an email at firstname.lastname@example.org and let us know what your project entails – make sure to include details like budget and timeframe (if you have that info) and attach any inspiration images or drawings you have so we can get off to a fast start. And feel free to check out our site for photos of our latest work!
Are your lights UL listed?
Everything on our site can be UL listed if required; in some cases it will add an additional charge to the order.
Are your LED rope lights dimmable?
Yes they are! Our fixtures include Magnitude dimmable drivers which allow them to be dimmed from standard compatible wall switches. Drivers are generally mounted alongside the junction box but can also be mounted remotely. You can visit this link for specific technical data on our standard drivers.
What is the maximum length for your LED rope lights?
Our maximum length powered from one end only (with a single 96W driver) is 27 feet; if powered from both ends, the maximum length is 50 feet. Standardized pricing for lengths up to 8', 16', and 25' is available on our website. Longer lengths are priced on a per project basis.
What the heck are they made of?
Our patent-pending LED lights are made with commercial grade 12V or 24V LEDs (depending on run length), a flexible diffuser, and a woven nylon exterior. They produce an amazingly even light with no hot spots and allow for a world of possibilities for installations of all sizes.
How do your lights attach to the ceiling?
There are many options but we usually use standard 5" diameter ceiling canopies. Our lights either use field-adjustable pendant cords or the light can terminate directly into the canopy (or ceiling) depending on what the project requires. Our LED lights require drivers that need to be mounted in the ceiling by your electrician; for custom projects the drivers can be mounted within the canopies, but most normal installations look better if the driver is hidden away.
What is the wattage/lumens/color temperature
Our LEDs are about 2.9 watts/foot and 200 lumens/foot. We generally use a 3000K color temperature but can also do 2400K, 2700K, 4200K, and 6000K.
What about custom hardware and finishes?
We offer a large range of custom hardware and finishes - photos and samples are provided upon request on a project-specific basis. Standard finishes include white, black, raw brass, raw steel, raw copper and polished nickel. We also work with a variety of hand-finished patinas so feel free to reach out with any specific requests!
Do you offer quantity discounts?
Do you have a sales rep or distributor?
We handle all sales directly – this means there won't be any unforeseen markups and all customization requests are handled by us every step of the way.
How many times have you been electrocuted?
More times than I can count. Seriously.